We take great care to ensure your order arrives in perfect condition. If you receive a faulty or incorrect item, please email us at ciao@vannithelabel.com within 7 days of delivery, including a clear photo of the issue.

We’ll arrange a replacement or refund for the affected item and cover any return postage costs. Please note that original shipping fees are non-refundable.

1. Email us at ciao@vannithelabel.com  with your order number, a brief description of the issue, and a clear photo of the item.
   
2. Once approved, we’ll provide return instructions.
   
3. Ship the item back to us in its original condition and packaging.

• Refunds will be processed back to your original payment method once we’ve received and inspected the returned item.
  
• Please allow up to 5–10 business days for your refund to appear, depending on your bank or payment provider.